Toll-Free Verification
Toll-free numbers (800, 822, 833, 844, 855, 866, 877, 880–889 area codes) go through a separate verification process from standard 10DLC local number registration. The two processes are independent — you can have both a local campaign (10DLC) and a verified toll-free number on the same account.
Toll-free vs 10DLC
| Toll-free verification | 10DLC (standard) | |
|---|---|---|
| Number type | Toll-free (8xx area codes) | Local 10-digit numbers |
| Registration | Per-number verification | Brand + campaign, then attach numbers |
| Use case | High-volume transactional, customer care | Any messaging use case |
| API support | Dashboard only (API coming soon) | Full API support |
| Review time | Varies by carrier | 24–48 hours typical |
How to verify a toll-free number
- Purchase a toll-free number via
POST /accounts/:account_id/phone_numberswithtype: "toll_free". - In the dashboard, navigate to Phone Numbers and find the number.
- Click Verify to open the toll-free verification form.
- Complete the form with your business information, opt-in description, and sample messages.
- Submit and wait for carrier review.
The number is marked as verified once the carrier approves. Until then, the number has restricted throughput.
Changes-needed on toll-free
If the carrier requests changes, Surge sends you a notification with details. Use the verification form in the dashboard to update and resubmit.
The types of issues reviewers flag for toll-free are similar to 10DLC: opt-in flow clarity, business identity, and sample message quality. See Avoiding Rejection for the full breakdown.
API support
Full toll-free verification via API is planned. Until then, use the dashboard for the verification step. Purchasing toll-free numbers via API is supported today.