Voice

Surge supports voice calls using the same phone numbers and accounts used for SMS. Outbound calls, call recording, voicemail, and one-click AI voice agent integrations are available now. HIPAA-compliant voice and full general availability are on the horizon.

Available now

• Outbound calls via POST /accounts/:account_id/calls
• Call recording (GET /accounts/:account_id/recordings)
• Voicemail
• One-click AI voice agent integrations (ElevenLabs, Retell, Vapi)
• STIR/SHAKEN call integrity

Flag-gated webhook events

The following webhook events are currently behind a feature flag. Contact support to enable voice webhooks for your account:

• call.ended
• recording.completed
• voicemail.received

In development

• HIPAA-compliant voice (tied to the Custom plan; in development). See HIPAA Compliance for current status.

Voice GA

Voice will move to general availability after HIPAA compliance ships. The webhook events listed above will become available to all customers without the feature flag at that point.