Updates shipped on March 24, 2026.

Message clustering in the embedded components

Improvement

We've updated the embedded components to use message clustering similar to the way iMessage does it. Messages sent within a minute of each other will be grouped together with less spacing than normal, and messages sent within an hour of each other will be grouped under a date/time header. This helps to declutter the conversation view and provide a more familiar interface for customers.

Right now this new functionality is disabled by default. If you would like it enabled for your project, please reach out to support. Once we've tested it thoroughly, we will enable it for all projects.

Record outbound calls

Feature · Private beta

For users in our private beta for recording calls, you now have the ability to always record outbound calls as well as inbound calls. In the phone number settings, you will see a new "Record outbound calls" checkbox right below the "Record inbound calls" checkbox.

Currently this functionality can only be enabled or disabled for all calls. We have no way to override it on a specific call yet.